Return & Refund Policy
Last updated: March 2025
✓ Our Promise
At Protect It, we want you to be completely satisfied with your purchase. If you're not happy, we'll make it right. We offer a 7-day return window on all products, subject to the conditions below.
1. Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- The product must be unused, in its original condition, and in original packaging.
- Products that have been installed, peeled, or tampered with are not eligible for return.
- Items damaged by the customer are not eligible.
- Custom or bulk orders are non-returnable.
2. Defective or Incorrect Items
- If you receive a defective product or the wrong item, contact us within 48 hours of delivery.
- We will arrange a free replacement or full refund.
- Please send clear photos of the defect or incorrect item via WhatsApp or email.
3. How to Initiate a Return
- Contact us via WhatsApp or email within the return window.
- Provide your order details (name, contact number, product ordered).
- Share photos or a short video of the product if it is defective.
- Our team will confirm the return and provide further instructions.
- Do not send back the item without prior confirmation from us.
4. Refund Process
- Once the returned item is received and inspected, we will process your refund.
- Since all orders are Cash on Delivery, refunds are processed via bank transfer (Easypaisa, JazzCash, or bank account).
- Refunds are issued within 3–5 business days after the return is approved.
5. Non-Returnable Items
- Opened or installed screen protectors (the protective film has been peeled off).
- Products with physical damage caused by the customer.
- Items returned after the 7-day window.
- Products not purchased directly through Protect It.
6. Shipping Costs for Returns
- If the return is due to a defect or our error, we cover the return shipping cost.
- If the return is due to a change of mind or incorrect size ordered by the customer, the customer bears the return shipping cost.
7. Exchanges
- We offer exchanges for a different product of equal or lesser value within the 7-day window.
- Exchanges are subject to stock availability.
- Contact us to confirm availability before sending back the item.
8. Contact Us
- For any return or refund queries, please reach us via our Contact page, WhatsApp, or email.
- Our team typically responds within 24 hours.